Frequently Asked Questions (FAQ)
Why does your language program have the same title as its website?
Your website is “tagalog.io” yet you also sell a course that teaches Cebuano. Why?
This is temporary. Dwaine Woolley, the author of the Learn To Speak Bisaya course wanted to get his course up and running as soon as possible. Currently we have a new website under construction which will be agnostic towards Tagalog and Bisaya. tagalog.io serves as way for us to start selling the Learn To Speak Bisaya as soon as possible.
Can I get a refund?
Why are there no samples of the courses that you sell on your website?
We dropped the sign up fee from $90.00 to $14.00 to give people an opportunity sign up without risking considerable investment on a course that may or may not be suited for their learning style. If you would like a sample for one of our courses please send us an email so we can make arrangements for you.
Why are there no refunds for the sign up fee?
We provide you with a digital product. If our product was physical we would provide refunds no questions asked. However, because our product is digital there is no way for us to guarantee that after giving you a refund that you would never use the materials you downloaded from us again.
Why is there a monthly charge?
The monthly charge will give you access to the tagalog.io video course and the Learn To Speak Bisaya Course. You will also get access to the Dwanta Vlog, otherwise known as “Dwantadvise”. In other words, you are getting access to 3 forms of video content in exchange for your monthly charge. New videos for the tagalog.io video course are posted weekly.
What do I get when I sign up?
You will get access to the Learn To Speak Bisaya language learning course, the taglaog.io video course that also comes with a printable 356 page textbook, and over 7,000 printable flashcards. Lastly you will get access to Dwantadvise videos which teach you about the culture of the Philippines.
Can I cancel anytime?
Yes! as a matter of fact you can cancel right after you sign up if you are only interested in our downloadable materials.
After I cancel my subscription with you guys can I keep downloadable materials?
Of course! The book and flashcards you downloaded are yours to keep forever! That means even after you cancel your subscription you will have access to these materials as long as you do not delete them from the device where you are storing them.
Will I still have access to the video content on your website if I cancel my account?
No. You must pay the monthly subscription fee in order to get access to our video content.
Is this the new website you promised customers several months back?
I signed up before you dropped your sign up fee. Can I get a refund?
No. Although this is the case we will be grandfathering your account into our new website. This means that although we raised the monthly fee to $13.99 you get to keep the current plan that you are signed up under. That means if you are only being charged $10.00 a month then you will only ever be charged $10.00 a month for the life of your account no matter what extra features or services we add. If you unsubscribe you will permanently lose the status of your discounted account.
I have more questions.
We look forward to hearing from you! Please send us an email at firstname.lastname@example.org